FAQ

💬 Frequently Asked Questions (FAQ)
🛍️ 1. Where do you ship from?

We ship orders from two locations:

Germany warehouse for EU customers (fast delivery within  2-5  working days).

China workshop for selected handmade or pre-order items (delivery within 6-10  working days).
You can check the estimated delivery time on each product page.

🚚 2. How long will delivery take?

Germany & EU countries: 2-5 business days

UK & Switzerland: 5–10 business days

Other countries: 10–20 business days
Note: Delivery time may vary depending on customs clearance or local postal services.

💎 3. Are your jewelry pieces real gold or silver?

Our jewelry is made from high-quality materials such as 18K gold-plated brass, 925 silver, and hypoallergenic alloys.
We focus on combining luxury appearance with everyday wearability — skin-friendly, tarnish-resistant, and long-lasting.

💫 4. How should I take care of my jewelry?

To keep your jewelry shining:

Avoid contact with water, perfumes, or chemicals.

Store pieces separately in a dry place.

Gently clean with a soft cloth after wearing.

🔄 5. Can I return or exchange my order?

Yes! You can return your item within 14 days of receiving it.
Returned items must be unused, undamaged, and in their original packaging.
Please contact our support team at alzahrjewelry@gmail.com before sending back your parcel.

Customized or discounted items may not be eligible for return.

💰 6. What payment methods do you accept?

We accept the following secure payment methods:

PayPal

Credit / Debit Card (Visa, MasterCard, AMEX)

Klarna (Buy Now, Pay Later – available in EU countries)

Apple Pay / Google Pay

All transactions are encrypted and secure.

📦 7. How can I track my order?

Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number.
You can also track your parcel directly on our [Track My Order] page.

💌 8. How can I contact you?

You can reach us anytime at:
📧 alzahrjewelry@gmail.com
We respond to all inquiries within 24 hours (Mon–Fri).

🌙 9. Do you offer gift packaging?

Yes! All our jewelry comes with elegant packaging.
We also offer premium gift boxes upon request — perfect for birthdays, weddings, or Eid gifts.

🎁 10. Do you offer discounts or collaborations?

Yes! Join our newsletter to receive exclusive offers, and check out our Affiliate Program if you’re interested in collaborating with us.